Minimum 2 years work experience in related fields

Highly motivated, initiative and honest

Required skill: computer and Ms Office skill, Indonesian and English communication skill, tech savvy

Structured thinking; can understand customer issues

Decisive problem solving: can solve support problem quickly

Good teamwork

Ability to friendly and polite, even when tired or underpressure

Ability to follow procedures correctly

Confidence giving advice and information

Maintaining a positive, emphatic and professional attitude towards customers at all time through customer support channel

Responding promptly to customer inquiries and feedback

Adapt to support logic changes quickly

Processing orders request

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues as necessary

Providing feedback on efficiency of the customer services process

Ensure customer satisfaction and provide professional customer support